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The VPN client is installed automatically by MDM. This guide covers connecting for the first time and troubleshooting common issues.

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First connection

  1. Open the VPN client from your Applications folder (macOS) or Start menu (Windows).
  2. When prompted for a server, enter the address IT provided in your welcome email.
  3. Authenticate with your credentials and MFA.
  4. You should see a “Connected” status within 10 seconds.

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When VPN is required

VPN is required to access:
  • Internal dashboards and admin tools
  • Staging and production environments
  • Code repositories
  • HR portal and payroll systems
VPN is not required for: email, Slack, Zoom, or any SaaS tool that uses SSO.

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Split vs. full tunnel

The VPN is configured as split tunnel by default — only traffic destined for internal systems routes through the VPN. Normal web browsing goes direct. Do not change this setting.

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Staying connected

The VPN client reconnects automatically after sleep or network changes. If it doesn’t, disconnect and reconnect manually. For remote work from a different country, check with IT first — some geo-restrictions apply.

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Troubleshooting

Can’t authenticate — Make sure your MFA is set up. If it was recently reset, contact IT. Connected but can’t reach internal tools — Try disconnecting and reconnecting. If the issue persists, restart the VPN client. VPN client not installed — Check that MDM enrollment completed. See laptop setup. Still stuck? File an IT ticket.
Last modified on June 13, 2026